Refund policy

Downloadable construction guides

Due to the downloadable nature of these construction guides, all sales are final once downloaded.

Help with your purchase

If you receive the wrong file, cannot access a purchase, or have an order question, use the support email on our contact page. Include your order reference and the email address used for the purchase. Please do not send payment-card details or passwords.

For an expired download link, reload your authorized order page for a fresh file link, or use order recovery when email delivery is configured.

Consulting

Consulting scope, scheduling, and cancellation terms will be disclosed before booking.

Your rights

This policy does not limit rights available under applicable law.